Patient Feedback and Complaints
Burnside Cosmetic Clinic is committed to providing safe, high-quality, and ethical healthcare services in accordance with the RACGP Standards for General Practices and the National Safety and Quality Health Service (NSQHS) Standards.
We recognise the importance of patient feedback and have a formal complaints management and resolution process in place to ensure concerns are addressed promptly, fairly, and transparently.
Making a Complaint or Providing Feedback
Patients, carers, or family members are encouraged to raise any concerns regarding clinical care, professional conduct, safety, communication, billing, or any aspect of their experience at the clinic.
Complaints and feedback may be submitted in writing via email to:
admin@burnsidecosmetic.com.au
All correspondence is:
Acknowledged in a timely manner
Managed confidentially and without prejudice
Reviewed by clinic management
Addressed in accordance with our internal complaints handling policy and relevant legislative and regulatory requirements
We aim to resolve concerns at the clinic level wherever possible.
External Complaint Pathways
If you are not satisfied with the outcome of the clinic’s internal process, or if you prefer to raise your concerns externally, you may contact the relevant regulatory or oversight bodies, including:
South Australia
Health and Community Services Complaints Commissioner (HCSCC)
(Independent body for complaints about health and community services in SA)
National Regulatory Bodies
Australian Health Practitioner Regulation Agency (AHPRA)
(Concerns about registered health practitioners)Therapeutic Goods Administration (TGA)
(Concerns regarding therapeutic goods, medicines, or medical devices)Australian Competition and Consumer Commission (ACCC)
(Concerns relating to consumer rights, advertising, or business conduct)
Contact details for these organisations are available on their respective official websites.